Fully-licensed

Door Supervisors

Experienced, professional, SIA licenced door staff, when you need them...

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Planning an

Outdoor event?

Ask us about our festival and outdoor event security services...

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Get nationally recognised

qualifications

Securidoor offers a range of training courses...

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Secure your

indoor events

From gigs and glow sticks to private parties and proms...

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Conflict Management Courses:

HABC Level 2 Award in Conflict Management

 

This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

This qualification is generic and can be applied to a wide range of learners and sectors.

 

Benefits of the Qualification:

Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.

 

Following the completion of this award the learner will know how to:

- Communicate to solve problems and reduce the potential for conflict

- Identify the factors that influence human responses in conflict situations

- Assess and reduce risks in conflict situations

- Communicate effectively and de-escalate conflict in emotive situations

- Use good practice after conflict situations.

 

 

 

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 Visit our Recruitment page and fill in our online form, today, to register your interest in working with us.

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